Veterinary practice answering service
Telephone access is the single biggest complaint owners raise about vet practices — and your team can’t answer while they’re holding a wriggling spaniel. Odette answers every call instantly, handles the routine, and signposts emergencies exactly as you instruct.
Why veterinary practices choose Odette
The phone answered while you consult
Registration enquiries, appointment requests, food orders and opening-hours questions — answered or captured without pulling anyone off the desk or out of a consult.
Out-of-hours, done responsibly
She never guesses about a sick animal. Out of hours she gives your exact instructions — including your emergency provider’s number — and takes messages for the morning.
Reception churn-proof
Vet reception turnover is notoriously high. Odette never leaves, never calls in sick, and greets every owner the same warm way.
How Odette answers for veterinary practices
Every message lands in your dashboard and inbox with name, number, reason and urgency.
Questions
Can an AI receptionist handle veterinary calls safely?
For admin — registrations, appointments, prices, hours — yes. She never gives clinical advice or triages symptoms: any call about an unwell animal follows your instructions to the letter, including immediate signposting to your out-of-hours emergency provider.
What happens to emergency calls at night?
You set the rule once: she gives callers your designated emergency provider’s number (or transfers to your on-call line) and logs the call so the practice sees it first thing.
Will she know our prices and services?
She reads your website nightly — consult fees, vaccination prices, neutering, opening hours — and you can add custom FAQs for anything else.
For veterinary practices: every call answered
Odette answers for veterinary practices from £19/month — 24/7 included.
Start free trialDon’t take our word for it — call Odette now: +44 330 912 3400
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