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AI reception for busy businesses
Keep working. Odette HQ will take the call.
On a job. Packing orders. With a customer. Your AI receptionist answers in your business name and captures what the caller needs, so you can follow up when you’re ready.
Keep your number where forwarding is supported · Start with missed calls
Explore British, North American and other English voices →
AI Receptionist from $59/month before tax · 60 answered minutes. See plans and usage
01 / ODETTE HQ TAKES THE CALL
A first conversation in your business name.
Your AI receptionist introduces itself, finds out who is calling and why, and saves the details.
02 / PRIVATE BRIEF, WHEN ENABLED
Know who is calling before you answer.
In the screened put-through pilot, Odette HQ calls your configured phone and privately explains the enquiry before you decide.
03 / YOU CHOOSE THE NEXT STEP
Take the call. Or offer a callback.
In that pilot flow, accept the call or offer a time such as “in 10 minutes”. The receptionist returns to the caller with your response. Message-only calls stay saved for follow-up.
Reception that works around you
A first conversation. A choice about the next one.
Sometimes you want the enquiry saved. Sometimes you want to hear who is calling before you decide whether to speak. Odette HQ brings those choices into the reception flow.
Screened put-through · final pilot testing
Hear the details before you take the call.
With screened put-through enabled on the pilot, an eligible caller who asks for a person waits while Odette HQ calls your configured phone and gives you a private brief: who is calling and why.
- Take the call
- Accept the connection and speak to the caller with the context already provided.
- Offer a callback time
- Choose a time such as “in 10 minutes”. The receptionist returns to the caller and relays the time you offered, as an estimate.
- Unavailable or no answer
- The caller returns to the receptionist and their saved enquiry remains available for follow-up.
This flow is being tested on the supervised pilot line. It is not enabled on new customer lines yet. Message taking is the current customer reception mode; screened put-through must pass final call tests before wider release. Sales and unclear-purpose calls stay message-only in the pilot.
Make the service fit your business
Your identity, destinations and follow-up.
- Business name, receptionist name and greeting
- Answer in your business name. Keep Odette as the receptionist name or choose another, with pronunciation guidance where needed.
- Hear your greeting before applying it
- Choose a supported regional English voice, prepare your actual introduction and listen. Apply it when you are happy, then check the complete conversation on your line.
- Enquiry inbox and call history
- Choose a verified inbox. Search current and earlier calls, open saved details and export a CSV for today, this week or custom dates. Play earlier recordings where audio was saved.
- Working hours and dates closed
- Choose your team’s timezone and weekly hours, including overnight shifts and holidays. Outside that schedule, the AI keeps enquiries as messages without trying your human number.
- Failure fallback and forwarding
- Save an approved UK fallback phone for an AI connection failure during your team’s available hours. Where your existing provider supports it, divert busy or unanswered calls to your Odette HQ number.
- Message-only or screened put-through
- The pilot has a quick choice between saving messages and trying a screened connection. Customer lines currently use message taking.
Bookings, live order lookup and automatic outbound callbacks are not included. Your team makes the promised return call. Diversion rules and charges depend on your phone provider.
Compare plans, included minutes and what is available →Make the first hello fit your business
A voice your customers feel at home with.
Choose a voice style in setup, alongside your receptionist’s name and pronunciation hints. UK customers can explore British or other English styles; US and Canadian customers can explore North American or Southern US styles.
Voice style is independent of your phone number’s country. Number buying currently supports eligible UK local numbers only.
No voice matches those filters. Choose another regional style or presentation.
Matching voice samples are published after their final phone test. A sample lets you hear the voice; a real test call checks how it handles your business’s enquiries. Not every regional style has every presentation.
Ask about the voice for your business →Direct · A business number for your own phone
Look professional. Keep your personal number private.
Display a UK or US local business number on your website, listings and invoices. Direct forwards the call to your chosen phone in the same country. You take the conversation; no AI receptionist is required.
From $19.99/month before tax, with 25 connected forwarding minutes. Change your saved destination from your account.
Your public business number
Customer callsYour selected phone ringsYour conversation · Your phone’s unanswered-call handling
Local numbers are subject to country-specific eligibility checks and availability. Voice verification calls may work where a platform offers them and accepts your number type; acceptance is not guaranteed. No SMS inbox is included.
The result your team needs
More to work with than a missed-call notification.
A number on your screen tells you someone called. A useful enquiry tells you who they are, what they need and how to get back to them.
Your receptionist can ask for an order reference, a job description or another detail you include in its brief. Your team handles the answer and the next step.
See the call-to-enquiry flow →Want to hear the voice? Check the recording status or ask about a demonstration. The recorded demonstration is not available yet.
A callback with context.
- Caller
- Alex — customer
- Reason for calling
- Wants to change the delivery address for order 1042.
- Requested next step
- A callback before the order is dispatched.
- For your team
- Check the order and contact Alex. No address change or delivery promise has been made.
A contact number would be included if supplied. This explains the handoff; it is not a real call, customer result or account screenshot.
An easier place to start
Keep answering your phone. Give Odette HQ the calls you miss.
You do not have to send every call to an AI receptionist. If your provider supports conditional diversion, keep answering as usual and send unanswered or busy calls to your Odette HQ number.
Start with one defined situation. Test it from another phone. Check the saved enquiry before sending customer calls that way.
Check forwarding and how to undo it →Your existing business number
You answerCarry on as usual
You cannot answerForward to Odette HQAI conversation → saved enquiry → your follow-up
Your current provider controls diversion, timing and charges. Confirm support and costs first. This is forwarding, not a promise to port your number.
Put your own numbers to it
What could those missed enquiries be worth?
Not every unanswered call is a new customer. Estimate the share that could lead to paid work, then compare that opportunity with the cost of answering.
This is potential customer revenue, not profit or a prediction of what Odette HQ will recover. Use your own call records and customer values.
How to measure missed-call value →Built around your busy moments
For the calls that arrive while the work is happening.
Stay with the job in front of you.
Capture the next job enquiry while you are working or cannot safely answer.
Odette HQ for trades →Give callers a way to reach your store.
Collect an order reference and request for your team to check, without guessing live order status.
Odette HQ for online stores →Finish one conversation. Follow up the next.
Capture a project enquiry or client message while your team is in a meeting.
Odette HQ for agencies →How call handling is controlled
A clear brief. A useful handoff. Your team in control.
Choose how your business sounds, where enquiries go and who follows up. Message taking is the customer service today; screened put-through adds a private team briefing and a choice to accept or offer a callback on the supervised pilot.
Your business. Your receptionist.
Choose the receptionist name, regional voice and spoken business name. Listen to your actual introduction before applying it. The opening clearly introduces it as AI.
A choice before the handoff
In the screened put-through pilot, hear the caller’s details privately, accept the call or offer a callback time. The receptionist returns your response to the caller. This is not enabled on new customer lines yet.
An enquiry your team can act on
Search your call history, read saved details and track follow-up in your dashboard. Download daily, weekly or custom-date CSV reports. Notifications go to your verified inbox.
See what to check in a real callAI can make mistakes. Unknown answers stay with your team. Test corrections, the saved message and notification receipt before customer calls.
Before customer calls
Brief it. Test it. Then choose what to forward.
Your greeting, business information and enquiry details set the job. A test call tells you whether the voice, understanding and handoff work for your business.
Request access- Prepare your business brief.
Choose a name and voice. Review what the AI may say and what it should refer back to you.
- Complete your country’s number checks.
UK setup includes a review of your actual business; manual checks can take several business days. US local voice setup uses a shorter business and contact form without the UK company-number requirement. Payment follows eligibility checks; number assignment and a real test call follow.
Why are number checks needed?
Ofcom expects providers to know who uses UK numbers. Ofcom does not approve each business individually. Twilio performs the customer check. Confirm eligibility, approval and number availability before activation.
- Make a real test call.
Check a correction, an unknown question, the saved enquiry and notification receipt. Then test your chosen diversion and its reversal.
Can I keep my existing number?
Where your provider supports it, forward selected calls to your Odette HQ number. Confirm charges, busy/no-answer settings and how to restore your current setup. Number porting is not included as a promise.
Will callers know it is AI?
Yes. Your chosen receptionist introduces itself as an AI assistant for your business. Choose a regional English voice and listen to your actual greeting before applying it.
Can I find past calls and download a report?
Yes. Search current and earlier call records, open their saved details and export CSV reports for today, this week or custom dates. Your business timezone determines the dates. Available earlier recordings play inside the private call details.
Can it book appointments or check orders?
Live order and stock lookup, appointment confirmation and general screened put-through are not included in the current customer service. It captures the enquiry for your team. It should take a message for questions outside the approved brief; AI can make mistakes.
Does it answer outside working hours?
AI reception can handle calls at any hour once your line is active and has available minutes. It does not mean your team is available immediately. Calls stop using the service when included and prepaid minutes run out.
What does HQ stand for?
HQ stands for Human Quality: the standard we aim for in the welcome and handoff. Odette HQ is the service. Your AI receptionist is named Odette by default; choose a different name during setup. Callers are told it is AI.
Is there a free trial?
There is no automatic free trial on the managed plans. New accounts are available by invitation after final acceptance. Check the price, tax and renewal terms before paying.
What if I only want a business number?
Direct starts at $19.99 monthly before tax with 25 connected forwarding minutes. It sends calls to your approved UK or US phone; it does not have an AI conversation or capture enquiries.
The next call can have a next step
Keep the work moving.
Keep the enquiry too.
Start with the calls you cannot take. Check the service against your business before you change your phone setup.