Your answering service: £1,167 a month. Odette: £111.
Meet Odette — your AI receptionist. It answers every call instantly, 24/7, takes messages and captures leads — and from the Pro plan it announces and transfers the urgent ones. A flat licence from £19/month (launch offer — list £29, locked in until you leave) — and your calls at cost price, not £1.99 a minute.
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What would your month cost?
One real month. Two very different bills.
Below left: a genuine 2025 invoice from a leading UK human answering service — 387 minutes of answered calls. Below right: the same month on Odette.
Left: an actual invoice issued by a well-known UK telephone answering service in 2025 (name withheld; £1.99 per answered minute + 21p per transfer). Right: typical at-cost usage for identical volume — you pay ElevenLabs and Twilio directly at their published rates, which may vary. Both bill in US dollars, so the £ figures here are approximate conversions. Odette adds no markup.
You own the stack. We just make it brilliant.
Traditional services rent you their staff by the minute. Odette is different: you plug in your own accounts with the two providers and pay their cost price. Our licence is flat — we never touch your call spend.
The receptionist platform: the AI brain, dashboard, messages, transfers, spam filter, email sending — everything on this page.
Your phone number, in your name — you buy it yourself in your own Twilio account, so it is yours to keep. Paste two keys and Odette points it at herself.
The voice itself, billed to you at cost. A typical busy line runs about £24/month of voice — the whole thing, licence included, lands near £50, not £770.
Not just answering. Running your phones.
24/7, on the first ring
Nights, weekends, bank holidays — every call answered instantly, several at once (capacity scales with your Twilio and ElevenLabs plans). No queues, no voicemail.
Reads your website
Paste your URL — it learns your services, prices and hours in minutes, and re-reads the site nightly.
Messages from your address
Every message lands in your inbox instantly — sent from your own email address via your own mail server.
Captures caller emails
Odette offers callers a transcript copy by email — you get the lead’s email address, they get a professional follow-up.
Transfers the urgent calls (Pro and above)
Real emergencies ring your mobile — with office-hours rules, a different number per day, and your own hold message.
Out-of-hours mode
Set your opening times per day. Outside them Odette switches to your out-of-hours greeting and takes messages for the morning.
Filters spam & sales calls
Cold calls and robocalls are politely screened out and logged. Repeat offenders get blocked automatically, VIP numbers always ring through — your inbox only sees real customers.
Never guesses — ever
If it isn’t in your knowledge base Odette says so honestly, then takes a message or puts the caller through. Callers get facts or a callback with the right answer — never a made-up price or promise.
Announces calls like a colleague
“I have Sarah on the line about a boiler quote — press 1 to take it.” Too busy? Press 2 and the caller is told you’ll ring back, then their details are emailed to you.
No markup on minutes
You connect your own Twilio and ElevenLabs accounts and pay their cost price directly. We never touch your call spend.
Says your names right
Add phonetic spellings for brand names, products and places — they’re pronounced perfectly, every call.
Your name, voice & tone (Pro and above)
Call it Odette or anything you like. Pick the voice and the tone — warm, professional, efficient or concierge.
Two reception styles
True Receptionist — the classic connect-or-take-a-message service with no product chat — or Informed Assistant, answering from your website. Switch any time.
Call log + CRM-ready leads
Every call with transcript, summary and outcome — and every message exported as a lead CSV with name, company, number and email that drops into any CRM.
Runs like an app
Add the dashboard to your phone’s home screen — check messages and flip out-of-hours from the van.
You set this up yourself — and we filmed every step of it
There is no onboarding call to book and no sales call to sit through. Sign up and it is all already in your account: a walkthrough that films the whole setup in the real Twilio and ElevenLabs consoles — no mock-ups — and the same thing written down as a PDF to keep open beside you.
Teach it your business
Paste your website — Odette reads every page in minutes and learns your services, prices and hours.
Connect your accounts
Create your own Twilio and ElevenLabs accounts, buy your number inside Twilio, then paste two keys into Odette. The setup walkthrough films all of it in the real consoles. UK numbers need a one-off Ofcom identity check — that is Twilio’s review, usually 1–3 working days, and it is the only wait in the whole process. US and most other numbers are instant.
Never miss a call again
Odette answers 24/7 and messages hit your inbox from your own address. On Pro and above, urgent calls ring your mobile instead.
Keep the number your customers know
Odette answers on a phone number you buy in your own Twilio account, in your own name — a professional UK national number (0330/0333-style). Keep the number your customers already know and divert it to that one: no porting, no downtime, switch back any time. Or publish the new national number as your business line from day one. Either way the number is yours, and it stays yours if you ever leave.
Your number stays yours
Callers dial the landline or mobile they always have. Your phone provider forwards the call to Odette — a 2-minute setting on any UK line.
You choose how much it handles
Forward all calls, only the ones you miss, only when you’re busy, or just out-of-hours. Most start with missed-calls-only: you lose nothing.
Real receptionist transfers
When a call’s important, Odette rings you and announces it: "I have Sarah about a boiler quote." Take it — or decline, and the caller is told you’ll ring back while their details are emailed to you.
What the line costs
A Twilio number is about £2.80/month ($3.50) plus pennies per minute, billed by Twilio at cost. UK numbers only: a one-off Ofcom ID check (usually 1–3 working days) — our step-by-step guide walks you through it. US and most other countries: instant.
Two receptionists in one
Some businesses want callers helped on the spot. Others want every enquiry to reach a human. Odette does both — pick a style per business and switch any time.
True Receptionist
The traditional answering-service experience. Odette knows your business but keeps the detail for your team — every enquiry is warmly acknowledged, then connected to you or turned into a message in your inbox.
- Announces callers — you press 1 to take the call (Pro & Business)
- Too busy? Callers are told you’ll call back & their details taken
- Never discusses pricing or product detail
Informed Assistant
Odette answers questions directly from your website and FAQs — prices, services, availability — instantly, 24/7 — and still transfers what matters and takes messages for the rest.
- Reads your entire website, re-checked nightly
- Never guesses — unsure means a message, not a made-up answer
- Perfect for out-of-hours and busy periods
Both styles are included on every plan — switch with one click in your dashboard.
This is how Odette handles it
The upgrade is being AI
We don’t hide that Odette is AI — it’s exactly why it’s better. And cheaper.
| Traditional answering service | Odette |
|---|---|
| £1.99/min after your bundle — a busy month can top £1,000 | ✓ Minutes at provider cost price (~9p/min) — no markup, ever |
| Humans, 9–5 core — 24/7 costs extra | ✓ 24/7 answering built into every plan |
| Hold queues — “all receptionists are busy” | ✓ Answers on the first ring, every time |
| 21p every time a call is put through to you | ✓ Transfers included on Pro & Business — never 21p a go |
| A different person each time | ✓ One consistent, on-brand voice |
| Days to brief and train on your business | ✓ Reads your website in minutes, re-checks nightly |
A flat licence. Nothing per call.
You bring your own Twilio number and ElevenLabs key — you only pay them for usage, at cost. Odette is a flat licence with no marked-up minutes. Typical usage for a busy line: about £30/month. Both reception styles — True Receptionist and Informed Assistant — are included on every plan.
Solo
For sole traders who can’t afford to miss a call.
- 1 phone number
- 24/7 AI answering
- Messages straight to your inbox
- Reads your website into Odette
- Spam & sales-call filtering
Pro
For growing teams that live on the phone.
- Everything in Solo
- Call transfer to your team
- Office-hours & per-day call routing
- Custom assistant name, voice & tone
- Up to 3 team members
Business
For busy front desks and larger teams.
- Everything in Pro
- Custom FAQs & knowledge tuning
- Unlimited team members
- Priority support
Stop paying £1.99 a minute.
Sign up and set it up yourself — the walkthrough and the guide are waiting inside. 14 days free, calls at cost price, cancel anytime.
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