Odette for plumbers & heating engineers

Answering service for plumbers & heating engineers

Burst pipes don’t wait until you’re free — and neither do customers. Odette answers every call 24/7 and takes the job details; on Pro and above it puts real emergencies straight through to you.

Start free — 14 days See real costs

Emergencies at 2am, answered

A flooding kitchen is your highest-value call of the month. Odette answers instantly and transfers per your on-call rules.

Quotes while you work

Bathroom refits, boiler services, leaky taps — captured as structured messages with postcode and detail.

No more phone-tag

Callers get answers about your services and coverage area from your own website — not a ringtone.

Hear the difference

How Odette answers for plumbers & heating engineers

Caller: “Water’s coming through the ceiling — I need someone now!”

Odette: “Okay — first, if you can, turn off the water at the stopcock. Can I take your name, number and postcode? This is urgent, so I’m putting you straight through to the engineer now.”

Every message lands in your dashboard and inbox with name, number, reason and urgency.

Live call transfer to your team is included on the Pro and Business plans. On Solo, urgent calls are captured as priority-flagged messages instead — see pricing.

Questions

Do plumbers need a 24/7 answering service?

Emergency plumbing is a 24/7 business — night and weekend calls are often the highest-value jobs. AI answering covers every hour without night-shift pricing.

Can it transfer emergencies to my mobile?

Yes — you set the transfer number (different ones per day if you rota), and it passes genuine emergencies through while taking messages for everything else.

Will it know my services and prices?

Odette reads your website and answers from it — services, coverage area, call-out info. On the Business plan you can also pin exact answers like “boiler service from £85”.

Does this work for HVAC and heating companies?

Yes — heating, ventilation and air-conditioning firms use the same setup: emergency breakdowns transferred to the on-call engineer, service bookings and quotes taken as messages.