The call you cannot take becomes an enquiry you can follow up.

Odette HQ answers as an AI receptionist for your business, asks what the caller needs and saves the details for your team. Here is the journey from the first hello to your next callback.

Turn the next unanswered call into a useful enquiry. AI Receptionist from $59/month before tax · 60 answered minutes.

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A ringing business phone connects through an approved brief to a saved enquiry card. — Process illustration, not a recorded customer call.

Reception that works around you

A first conversation. A choice about the next one.

Sometimes you want the enquiry saved. Sometimes you want to hear who is calling before you decide whether to speak. Odette HQ brings those choices into the reception flow.

Screened put-through · final pilot testing

Hear the details before you take the call.

With screened put-through enabled on the pilot, an eligible caller who asks for a person waits while Odette HQ calls your configured phone and gives you a private brief: who is calling and why.

Take the call: Accept the connection and speak to the caller with the context already provided.
Offer a callback time: Choose a time such as “in 10 minutes”. The receptionist returns to the caller and relays the time you offered, as an estimate.
Unavailable or no answer: The caller returns to the receptionist and their saved enquiry remains available for follow-up.

This flow is being tested on the supervised pilot line. It is not enabled on new customer lines yet. Message taking is the current customer reception mode; screened put-through must pass final call tests before wider release. Sales and unclear-purpose calls stay message-only in the pilot.

Make the service fit your business

Your identity, destinations and follow-up.

Business name, receptionist name and greeting: Answer in your business name. Keep Odette as the receptionist name or choose another, with pronunciation guidance where needed.
Hear your greeting before applying it: Choose a supported regional English voice, prepare your actual introduction and listen. Apply it when you are happy, then check the complete conversation on your line.
Enquiry inbox and call history: Choose a verified inbox. Search current and earlier calls, open saved details and export a CSV for today, this week or custom dates. Play earlier recordings where audio was saved.
Working hours and dates closed: Choose your team’s timezone and weekly hours, including overnight shifts and holidays. Outside that schedule, the AI keeps enquiries as messages without trying your human number.
Failure fallback and forwarding: Save an approved UK fallback phone for an AI connection failure during your team’s available hours. Where your existing provider supports it, divert busy or unanswered calls to your Odette HQ number.
Message-only or screened put-through: The pilot has a quick choice between saving messages and trying a screened connection. Customer lines currently use message taking.

Bookings, live order lookup and automatic outbound callbacks are not included. Your team makes the promised return call. Diversion rules and charges depend on your phone provider.

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1. The call reaches your Odette HQ number.

Use the number assigned to your service, or configure forwarding from your existing provider where supported.

2. Your receptionist introduces itself as AI.

Your approved greeting includes the business name and identifies the receptionist as an AI assistant.

3. It collects the details.

Your receptionist asks why the caller is calling and captures the relevant contact details. It checks unclear details rather than treating a guess as fact.

4. Your team gets an enquiry.

A ringing phone routes a call to a saved enquiry card.

Your receptionist saves the caller’s details in your dashboard and emails the enquiry to your chosen inbox. If the caller provides an email address, they can receive a short acknowledgement; it does not contain the full enquiry or transcript. Putting a caller through to your team is still in pilot testing and is not available on new customer lines. On Direct, calls forward to your chosen phone instead, without AI message taking.

5. You stay in control.

An approved brief sets the boundary for an unknown question.

Choose your receptionist name, spoken business name and regional English voice. Prepare and listen to your actual introduction before applying it. Select a verified enquiry inbox and supported failure fallback in your number country. Set your team’s working hours, timezone and dates closed; outside that schedule, reception takes messages without ringing your team. Search call history, open saved details and mark enquiries handled. Export today, this week or custom dates to CSV. Your business summary guides enquiry collection once reviewed and applied; your team handles business decisions.

A useful conversation with a defined job.

The receptionist gathers the reason for calling and contact details. Your team confirms bookings, checks orders and makes business decisions. Screened put-through, where enabled on the pilot, offers a private briefing before a person accepts or offers a callback. It does not make an automatic outbound callback.

When a person is still needed.

Keep human handling for decisions, sensitive situations and anything outside the approved brief. Do not rely on an AI receptionist for emergency or regulated advice.

See how Odette HQ works

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Make the first hello fit your business

A voice your customers feel at home with.

Choose a voice style in setup, alongside your receptionist’s name and pronunciation hints. UK customers can explore British or other English styles; US and Canadian customers can explore North American or Southern US styles.

Voice style is independent of your phone number’s country. Number buying currently supports eligible UK local numbers only.

Country / regional styleVoice presentation