Terms of Service

These terms govern your use of Odette HQ, an AI telephone answering service. By creating an account or using the service, you agree to them.

1. Who we are

Odette HQ is a trading name of I Enterprise Ltd (“we”, “us”), a company registered in England & Wales (Company No. 13225768, VAT No. GB372459574). Registered office: Suite 2.06b, C4di @Thedock, 31-38 Queen Street, Hull, East Riding Of Yorkshire, England, HU1 1UU. I Enterprise Ltd also trades as AgenticEcom. Contact us at info@odettehq.com.

2. The service

Odette HQ provides a managed business number. On Direct, calls are forwarded to your permitted destination in the same country as your UK or US business number. On the AI Receptionist plan, the receptionist can greet callers and take structured enquiries for your team. It is not a source of order, stock, price, booking or professional advice. A business website may help you prepare a brief but is not used as authority for live answers. The receptionist identifies itself as AI to callers.

3. Your account

You must be 18+ and provide accurate details. You are responsible for activity under your account and for keeping your credentials secure. Each customer workspace manages one business number. Additional numbers are not included in the current account offer. Access is by invitation; an invitation does not guarantee number availability or activation.

4. Plans, billing & minutes

• Paid plans are billed monthly in advance via Stripe and renew automatically until cancelled.
• Your selected plan includes one managed UK or US local number and the connected-call minutes shown at checkout. Each connected call is rounded up to a whole minute. Additional prepaid minutes may be purchased in your account; they expire at the end of the billing period in which payment is confirmed. There is no automatic overage.
• Number assignment follows payment and the required country checks. Service activation requires a successful test call. If your allowance and prepaid minutes are exhausted, call handling may be limited until more minutes are purchased or the next billing period starts.
• You can cancel anytime; cancellation takes effect at the end of the current billing period. See our Refund & Cancellation Policy.
• £5 (GBP billing) or $6 (USD billing) of the first monthly payment is allocated to number purchase and provisioning. This is included in the displayed monthly total, not an extra recurring charge. After successful supply, it is normally non-refundable if you change your mind and an eligible voluntary refund is agreed. Failed activation, service-fault remedies and rights required by law take precedence. We ask for confirmation before payment; see the refund policy for details.
• Prices exclude VAT unless stated. VAT is applied where required.

5. Managed providers

We operate the telephony, AI and payment-provider accounts used to supply Odette HQ. You do not need to open a Twilio or OpenAI account to use the managed service. A number assigned to your business must meet the applicable rules for that business; it is not registered as our own direct-customer number. Number availability and local regulatory checks may affect when a number can be assigned. Third-party outages can affect service availability.

6. Acceptable use & call recording

You must use Odette HQ lawfully and in line with our Acceptable Use Policy. The AI greeting discloses that callers are speaking with an AI receptionist. You remain responsible for any additional notices or consent required for your use, including notices about transcription. Do not use Odette HQ for emergency, safety-critical or regulated advice lines.

7. AI limitations

The Odette HQ receptionist is automated and may occasionally misunderstand a caller. It is not a substitute for professional (legal, medical, financial) advice. You are responsible for reviewing saved enquiries and arranging callbacks.

8. Intellectual property

We own the Odette HQ software, brand and content. You receive a non-exclusive, non-transferable licence to use the service during your subscription. You retain ownership of your business content and data.

9. Your data

Our handling of personal data is described in our Privacy Policy and, for data you process through Odette HQ about your callers, our Data Processing Addendum, which forms part of these terms.

10. Warranties & liability

The service is provided “as is”. We do not warrant it will be uninterrupted or error-free. To the maximum extent permitted by law, our total liability arising from the service is limited to the fees you paid in the 12 months before the claim. We do not exclude liability that cannot be excluded by law (including death or personal injury caused by negligence, or fraud).

11. Suspension & termination

We may suspend or terminate the service for breach of these terms, non-payment, or misuse. You may cancel anytime. On termination we will delete or return your data in line with the Privacy Policy and DPA.

12. Governing law

These terms are governed by the laws of England & Wales, and the courts of England & Wales have exclusive jurisdiction, except that consumers may benefit from mandatory protections of their country of residence. We may update these terms; material changes will be notified by email or in-app.