Estate & letting agent call answering (property management)
Buyers browse Rightmove at 9pm; tenants have emergencies on Sundays. Odette answers every call, captures viewing requests with the details you need, and triages maintenance emergencies to your on-call contractor.
Why estate & letting agents choose Odette
Viewing requests, whenever
Evening and weekend enquiries captured with the property, name and number — booked into your morning pipeline.
Tenant emergencies triaged
Leaks, lock-outs, no heating — passed to the on-call number; routine repairs become tidy tickets for Monday.
Valuations never missed
A valuation enquiry is a future instruction. Odette captures it and flags it as high priority.
How Odette answers for estate & letting agents
Every message lands in your dashboard and inbox with name, number, reason and urgency.
Live call transfer to your team is included on the Pro and Business plans. On Solo, urgent calls are captured as priority-flagged messages instead — see pricing.
Questions
Can it handle out-of-hours tenant emergencies?
Yes — that’s the classic lettings problem. You set the emergency rules: urgent maintenance transfers to your on-call contractor or agent; everything else is logged as a message for the morning.
Does it know our current listings?
Odette reads your website nightly, so live listings, prices and office details are in the knowledge base automatically.
What about property management companies?
A property management answering service is the same model at scale — one number and agent per branch or portfolio, out-of-hours maintenance triage included, all managed from one dashboard on the Business plan.
For estate & letting agents: every call answered
Odette answers for estate & letting agents from £19/month — 24/7 included.
Start free trialDon’t take our word for it — call Odette now: +44 330 912 3400
Also for: solicitors & law firms · plumbers & heating engineers · pricing