Ask for the caller’s name, contact details, order reference and question. Your team checks the actual order before replying.
AI reception for your business
Keep packing. Give your customers a first answer.
Your customers still need a way to reach you when your hands are full. Odette HQ captures their question and order reference so your team can check the facts and follow up.
Turn the next unanswered call into a useful enquiry. AI Receptionist from $59/month before tax · 60 answered minutes.
A fictional example for your business
The packing bench is busy.
“Can someone check the delivery address on my order?”
Start with busy or unanswered calls where supported →- What reception collects
- Caller contact, order reference and the change they want checked.
- What your team does next
- Your store checks the actual order and replies. No change or delivery date has been promised.
Get the order reference, not an invented order update.
Make product questions easier to follow up.
Capture the product or model the caller is asking about and the detail they need. Do not promise stock, compatibility or delivery without a tested source.
Keep the customer promise with your team.
The AI receptionist does not authorise refunds, accept card details or change orders in the standard enquiry-capture setup.
Set up without starting from a blank page.
Add your business name and reception brief, complete the number requirements and test the line. Saved progress lets you continue later.
Your next step
Start with the calls you cannot take.
AI Receptionist starts at $59 monthly before tax with 60 answered minutes. Confirm your number setup, brief and handoff before changing customer calls.