A first conversation. A clear monthly price.

Choose AI reception to capture enquiries while you work, or Direct to send calls to your own phone. Compare included minutes and the full terms before you decide.

Choose your billing currencyGBP · £USD · $

Choose GBP or USD from any location. Each plan includes one UK or US local business number, subject to eligibility and availability. Invitations are issued in small groups; payment follows your country’s setup checks.

Recommended

AI Receptionist

For calls that need an answer and a useful enquiry for your team.

£49 per month before tax

60 answered minutes included

One UK or US local business number included in the monthly price, subject to eligibility and number availability
Private call history with search, individual details and daily, weekly or custom-date CSV exports
Live English AI conversation at any hour once your line is active
AI answers in your business name using the receptionist name you choose
Choose a regional English voice, add pronunciation hints, and prepare and listen to the actual greeting before applying it
Enquiry saved in your dashboard and emailed to your chosen inbox
Working hours, timezone and dates closed: save out-of-hours enquiries without ringing your team
Optional short email acknowledgement to a caller who provides an address
From your mobile browser, change the notification inbox and human fallback number in your number country without waiting for a support reply

£19 for 30 extra minutes, prepaid. Extra minutes expire at the end of the billing period.

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Direct

For calls you want forwarded to your own phone. No AI conversation.

£14.99 per month before tax

25 connected minutes included

One UK or US local business number included in the monthly price, subject to eligibility and number availability
Private call history with search, individual details and daily, weekly or custom-date CSV exports
Calls forwarded to your approved mobile or landline in your number country
Change the forwarding destination from your account, including on your phone
No AI conversation or enquiry capture on this plan

£9 for 50 extra minutes, prepaid. Extra minutes expire at the end of the billing period.

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For busier lines

AI Receptionist 180

The same AI receptionist service, with more included time for a higher call volume.

£99 per month before tax

When you need all 180 minutes in one month, this costs £26 less than AI Receptionist plus four 30-minute top-ups, before tax.

180 answered minutes included

One UK or US local business number included, subject to eligibility and availability
All AI Receptionist features, including 24/7 conversation once active, chosen name and voice
Saved enquiries, email notification, optional caller acknowledgement and mobile account controls
Three times the AI Receptionist included minutes

£19 for 30 extra minutes, prepaid. Extra minutes expire at the end of the billing period.

Request access

Prices shown are before tax. Your total, including applicable tax, is shown before payment. You will see the total, tax and renewal price before paying.

What you are paying for

A first conversation while your team is busy, and a saved enquiry for the next callback. Your AI receptionist follows your business brief; your team handles decisions and follow-up. Choose its name and voice during setup, then check the greeting and handoff in a real call before activation. A human receptionist is not included.

AI reception saves an enquiry while Direct forwards a call to a phone. — AI Receptionist and Direct follow different call routes. Illustration only.

Your controls

Change call settings from your phone

Direct: change the UK number that receives forwarded calls.

AI Receptionist: choose a verified enquiry inbox and a saved UK failure fallback number.

After the call: read the saved enquiry in your dashboard; a caller who gives an email may receive a short acknowledgement.

On every plan: search your call history, open individual details and export a CSV for your chosen dates.

Odette HQ

ILLUSTRATIVE ACCOUNT VIEWQuick call controls

Enquiry inboxChoose verified email

Human failure fallbackChoose saved UK number

Direct planChange forwarding destination

Controls vary by plan. New email addresses must be verified before selection.

Screened put-through is still a pilot. The private team briefing, accept or decline choice and callback offer are being tested on a supervised line. New customer lines cannot use this yet. Caller emails contain a short acknowledgement, not full enquiry details.

Your first payment includes the number.

£5 of your first monthly payment covers number purchase and provisioning. This is normally non-refundable for a change-of-mind cancellation after successful supply. Required refunds and service-fault remedies are unaffected. It is included, not an extra fee. Read the refund and cancellation policy →

How quickly can I get my number?

For a UK number, provide your actual legal business name, registration number, UK address and responsible contact. Twilio checks these under Ofcom’s anti-scam guidance; Ofcom does not approve each business individually. Manual review can take several business days. US local voice setup asks for business and contact details without the UK company-number and bundle form. Provider identity or account checks can still apply. Save your reception setup while any checks run. Payment follows eligibility checks; the exact number must be assigned and tested before activation.

How your minutes work

Each connected call is rounded up to a whole minute. Direct uses connected forwarding minutes; AI Receptionist uses connected answering minutes. If the included and prepaid minutes run out, new calls cannot use the service until the next billing period or a prepaid top-up is confirmed. There is no automatic overage. Top-up minutes expire at the end of the current billing period.

Number countries and English voice options

Odette HQ is preparing an invited launch for UK and US local voice numbers, subject to final number and real-call acceptance. Choose your English receptionist voice independently of your number country. Other countries below are future options, not available number-purchase routes.

Country	Supplier number type	Voice options	Odette HQ status
United Kingdom	UK local	British (Vesper); Irish and other voices can also be chosen	Invited launch · final tests pending
United States	US local	North American (Gleam, Meridian); Southern US (Delta, Cinder)	Invited launch · final tests pending
Canada	Canadian local	North American (Gleam, Meridian); no distinct Canadian preset	Country setup in preparation
Australia	Australian local	Australian (Quartz, Ripple)	Country setup in preparation
Ireland	Irish local	Irish (Willow, Stone)	Country setup in preparation
Philippines	Philippine local	Filipino English (Beacon)	Country setup in preparation

The service is English only. UK and US local-number setup is offered by invitation after final acceptance. Other country numbers cannot yet be bought through Odette HQ. Country-specific requirements and real-line tests are needed before each further market opens. UK national (03) numbers are not a new-customer choice.

Ask about your country or number type

One clear checkout.

Before you pay, you will see your plan, any number charge, included usage, applicable tax, amount due now and next billing date.

Setup and number checks.

Your number must meet the requirements for your chosen UK or US country. You can prepare your receptionist while any review is pending. Your line becomes active only after the required checks and activation steps.

Changing or ending your plan.

You can cancel anytime; cancellation takes effect at the end of the current billing period. Number retention, release and any porting options are explained before you confirm a cancellation.

See how Odette HQ works

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Make the first hello fit your business

A voice your customers feel at home with.

Choose a voice style in setup, alongside your receptionist’s name and pronunciation hints. UK customers can explore British or other English styles; US and Canadian customers can explore North American or Southern US styles.

Voice style is independent of your phone number’s country. Number buying currently supports eligible UK local numbers only.

Country / regional styleVoice presentation