Put the phone back
on your website.
Without putting someone behind a desk. Odette answers in your store’s name, listens to what the customer needs and sends your team a useful enquiry to follow up—day or night.
Works with any ecommerce platform. No store integration or API key required.
- Caller name and contact details
- Order reference, if they have one
- Whether the call concerns delivery, a return, a product or something else
- The clear next step for your team
Customers still want
to talk sometimes.
Putting a phone number on a store can feel expensive when every ring interrupts packing, support or sales. Odette gives callers a proper first conversation and lets your team respond with the right information when they are ready.
A shopper does not need a fabricated answer. They need to know their question was heard. Odette captures the details; your team checks the actual order, stock or policy.
You see each saved enquiry in your account and whether the message email was delivered. Optional acknowledgements can confirm the enquiry to callers who give an email address.
- Your support team is already on the phone
- Customers call outside staffed hours
- The warehouse cannot stop for every enquiry
- You want a separate business number before switching the main line