An AI receptionist must not diagnose, assess urgency, provide professional advice or promise that a request has been accepted. Keep urgent and sensitive matters on an appropriately staffed route.
Reception scope · review required
Law-firm reception, without automated legal advice.
Before using Odette HQ for law firms, agree the information it may collect, what it must not answer and the route to a qualified person.
Check a defined reception scope for your business.
This sector page is pending a specific safety and privacy review.
Not advice, triage or an emergency service.
Collect less, not everything.
Use the minimum reception information needed. Do not invite a caller to describe private symptoms, case details or other sensitive information simply to create a callback.
Agree the route before you publish the number.
Confirm responsible people, approved wording, information access and the fallback process. Test the route with appropriate synthetic scenarios.
Your next step
Discuss the reception scope before using this service.
This sector is held for a specific safety and privacy review. Tell us the routine reception job, the minimum information needed and the staffed route for sensitive or urgent calls.